We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Sales Representative at Pavago. Job Title:. Customer Sales Representative . Position Type:. Full-Time, Remote. Working Hours:. U.S. Hours. About the Role. We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls, convert inquiries into booked plumbing jobs, and promote the Pipeline Club membership program. This role is central to driving revenue, improving conversion rates, and delivering a strong, customer-first phone experience through clear, confident communication.. Responsibilities. Inbound Sales & Call Management. Professionally handle inbound customer calls with empathy, clarity, and confidence. . Convert customer inquiries into booked plumbing jobs, targeting an 85% call-to-booking conversion rate. . Actively listen to customer needs and guide conversations toward effective service solutions. . Scheduling, Upselling & Membership Sales. Efficiently schedule service appointments while identifying upsell opportunities. . Promote and sell the Pipeline Club membership during eligible calls. . Achieve a minimum 10% membership close rate, targeting 35 memberships within the first 90 days. . Process, Documentation & Systems. Document call scripts, workflows, and best practices to improve consistency and performance. . Contribute to building scalable systems that enhance conversion rates and membership sales efficiency. . Technology, Tools & Optimization. Use CRM and call tools to accurately log interactions, adopt new technologies quickly, and share feedback to improve processes and workflows.. Customer Experience & Team Support. Handle escalated customer interactions professionally, uphold customer-first standards, and support offshore team members to ensure consistent service quality.. What Makes You a Perfect Fit. You are a confident, empathetic communicator who builds rapport easily over the phone. . You take ownership of customer outcomes and conversion performance. . You are reliable, disciplined, and comfortable working evening and weekend shifts. . You enjoy helping customers while also driving sales and membership adoption. . You adapt quickly to new tools, scripts, and processes in a fast-paced environment. . Required Experience & Skills. Proven experience in sales or customer service, preferably in plumbing, home services, or trades. . Demonstrated ability to convert inbound calls into booked appointments. . Experience with CRM systems and call management tools (ServiceTitan experience is a plus). . Strong sales, upselling, and objection-handling skills. . High level of accountability for call quality, bookings, and customer experience. . What Does a Typical Day Look Like ?. A CSR’s day is focused on delivering exceptional customer experiences while consistently converting inbound calls into booked jobs and memberships. You will:. Handle inbound customer calls throughout your scheduled shift. . Listen carefully to customer concerns and recommend appropriate services. . Schedule plumbing appointments and present Pipeline Club membership options. . Log all interactions accurately in the CRM and follow established call processes. . Handle escalations professionally and contribute to ongoing process improvements. . In short: You drive growth and customer satisfaction by turning inbound calls into booked services and long-term relationships through empathy, consistency, and execution.. Key Metrics for Success (KPIs). Call-to-booking conversion rate: 85% target . Pipeline Club membership close rate: 10%+ . Memberships sold: 35 within the first 90 days . CRM accuracy and documentation compliance . Consistent customer satisfaction and call quality scores . Interview Process. Initial Screening Call. Interview with Pavago Recruiter. Client Interview. Offer & Onboarding. #LI-AG1. Company Location: Mexico.