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Portuguese Speaking Customer Service For A Publicly Traded Social Media Company at Patrique Mercier Recruitment By Petra. Patrique Mercier Recruitment PT is excited to present an incredible opportunity for a Portuguese Speaking Customer Service Representative for a publicly traded social media company. In this dynamic role, you will engage with Portuguese-speaking users, providing support and assistance with various aspects of the platform, including account management, troubleshooting issues, and enhancing user experience. If you are passionate about social media and have a flair for helping others, we would love for you to join our team and contribute to the success of a leading brand in the digital space.. Key Responsibilities. . Provide exceptional customer support in Portuguese, addressing inquiries and issues related to social media accounts and platform features.. . Assist users with account setup, privacy settings, content management, and troubleshooting technical problems.. . Document customer interactions meticulously, maintaining accurate records for future reference and reporting.. . Collaborate with other teams to escalate and resolve complex issues efficiently while ensuring user satisfaction.. . Stay informed about the latest updates, features, and policies of the social media platform to provide accurate information.. . Proactively engage with users to offer assistance and enhance the overall experience on the platform.. . Participate in ongoing training to stay up-to-date with company procedures and best service practices.. . . Fluency in Portuguese and strong English communication skills, both written and spoken.. . Experience in customer service, preferably within the social media or technology sectors, is highly advantageous.. . Strong problem-solving abilities and a commitment to providing excellent customer service.. . Excellent communication skills, with the ability to build rapport and assist users effectively.. . Able to manage multiple tasks and prioritize effectively in a fast-paced environment.. . Attention to detail and organizational skills for maintaining accurate customer records.. . A genuine interest in social media trends and a desire to help users navigate and utilize the platform.. . Company Location: Greece.