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German Speaking Support Agent - Logistics | Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is pleased to announce an exciting opportunity for a German Speaking Support Agent specializing in Logistics. This position is based in Greece and offers a chance to join our dynamic team, where you will provide essential support to our German-speaking clients in the logistics sector. In this role, you will ensure that our customers receive the highest level of service and assistance regarding their logistical needs.. Key Responsibilities. . Deliver outstanding customer support to German-speaking clients through various channels, including phone, email, and live chat.. . Assist customers with inquiries related to logistics services, including shipping options, delivery timelines, and tracking.. . Manage and effectively resolve customer complaints to ensure a positive customer experience.. . Document all customer interactions accurately in our CRM system for effective tracking and follow-up.. . Work closely with logistics teams to address customer issues and improve service efficiency.. . Stay up to date on company offerings, logistics processes, and industry trends to provide knowledgeable support to customers.. . . Fluency in German (both written and spoken) is essential; knowledge of English is an advantage.. . Prior experience in customer service, particularly in the logistics or transportation industry, is preferred.. . Excellent communication skills with a focus on creating positive customer experiences.. . Strong analytical and problem-solving abilities to navigate customer inquiries effectively.. . Familiarity with CRM systems and customer service software is beneficial.. . A strong team player with the ability to work independently and manage multiple tasks.. . A commitment to providing high-quality service and support to customers.. . Company Location: Germany.