We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

German Speaking Customer Agent - Work In Sofia, Bulgaria - Fully Paid Relocation at Mercier Consultancy Group. Mercier Consultancy MD is pleased to offer an exciting opportunity for a German Speaking Customer Agent to join our team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it a great chance for those looking to advance their career in a vibrant international environment. As a Customer Agent, you will deliver excellent customer service to our German-speaking clients, ensuring a positive and seamless experience.. Key Responsibilities. . Provide high-quality customer support in German through phone, email, and chat.. . Assist customers with inquiries, complaints, and issue resolution promptly and professionally.. . Document all customer interactions accurately in the CRM system.. . Collaborate with internal teams to improve processes and customer satisfaction.. . Stay updated on product knowledge and service offerings to provide accurate information.. . . Fluency in German (both spoken and written) is essential; proficiency in English is advantageous.. . Previous experience in customer service roles is preferred, particularly in international environments.. . Strong communication and interpersonal skills with a focus on customer satisfaction.. . Adaptability to a new country and cultural environment.. . Proficient computer skills, including CRM software and digital communication tools.. . Ability to multitask and work efficiently in a dynamic environment.. . Proactive problem-solving attitude and a commitment to quality service.. . Company Location: Austria.