We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

ITSM Process Consultant InfyStratInfyStrat is searching for an experienced ITSM Process Consultant to join our team and drive the optimization of our IT Service Management (ITSM) processes. In this role, you will be responsible for assessing existing ITSM practices, identifying areas for improvement, and implementing best-in-class processes tailored to our organizational needs. You will collaborate with cross-functional teams to ensure the successful adoption of ITSM frameworks and practices, enhancing service delivery and increasing operational efficiency. The ideal candidate will have a deep understanding of ITIL principles, strong analytical skills, and a passion for delivering exceptional IT services. At InfyStrat, we strive for excellence and are excited to have someone with your expertise help us transform our IT service capabilities. If you are looking for a challenging role where you can make a real impact, we encourage you to apply.. Responsibilities. . Analyze current ITSM processes and assess their effectiveness in meeting business goals.. . Design and implement ITIL-based frameworks, policies, and procedures to improve service management.. . Facilitate workshops and training sessions to educate teams on ITSM processes and best practices.. . Collaborate with IT teams to establish metrics and KPIs for monitoring service performance.. . Support change management initiatives to ensure smooth transitions during process improvements.. . Provide ongoing consultancy and support throughout ITSM implementations and changes.. . Stay abreast of industry trends and advancements in IT service management and recommend improvements.. . . Bachelor's degree in Computer Science, Information Technology, or a related field.. . 10+ years of experience as an ITSM Consultant or in a similar role.. . Strong knowledge of ITIL frameworks and experience in implementing ITSM processes.. . Excellent analytical and problem-solving skills, with a focus on process optimization.. . Effective communication skills and the ability to work collaboratively with diverse teams.. . Experience with ITSM tools (e.g., ServiceNow, BMC Remedy) is a plus.. . ITIL certification is required; additional certifications (e.g., PMP, Six Sigma) are a plus.. Company Location: India.