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Medical Administrative Assistant at Rising Medical Solutions. We are looking for a Medical Administrative Assistant (working title: Injury Coordinator) to join our team! Are you someone who thrives in a fast-paced environment where your time management, attention-to-detail, and communication skills are put to good use? We might have the perfect entry/mid-level opportunity for you. Join our medically-based concierge service and early intervention program and help impact injured workers lives by coordinating services, providing resources to our constituencies, and helping people when they need it most. . In this job, you will: . . Manage and/or assign files to appropriate staff members and initiate appropriate verbal and/or written contacts with employers, clients, claimants, and medical providers.. . Set up files in all appropriate systems; assign files, when applicable, to the nurse. . Facilitate and schedule appointments as needed, and keep the Telephonic Nurse Case Manager (TCM), clients, claimants, providers, and employers informed verbally and/or in writing of any changes, delays, updates, or problems. . Maintain appropriate electronic and paper files. . Obtain authorization for medical release of information from the adjuster, as necessary, for records acquisition. . Interface with a variety of inter-disciplinary providers (e.g., PT, diagnostic, psychology, etc.). . Identify, maintain, and update participating providers. . Utilize Share Point tool for evaluating case risk, and input all activities (including verbal and written discussions) into the Ultimate database and customer/client system. . Answer incoming calls, and direct the call appropriately. . Process all documents using computer, copier, and scanner. . Search and copy the appropriate internal criteria guidelines, when appropriate. . Screen all re-open files (subsequent URs) to determine duplicate requests, vs. an appeal request that is beyond the allotted timeframe, vs. a reconsideration, vs. a new UR. . Basic invoicing. . Continually improve job skills and knowledge of all company products and services as well as customer issues and needs, through ongoing training and self-directed research. . . Adhere to company policies, procedures, and reporting requirements.. . . Experience in any of the following disciplines a plus – CNA, Medical Assistant, Physical Therapy Aide, Workers’ Compensation, Medical Unit Claims Administrator, IME Coordinator, Medical Office Manager. . Experience with workers' compensation or disability (a plus!). . Strong computer and internet skills (will work with programs including MS Word, Outlook, and Excel). . Basic knowledge of/ability to read medical reports, or enthusiastic about learning medical terminology . . The ability to research evidence-based guidelines . . Proficient verbal/telephone and written communication skills . . A high level of efficiency, ability to maintain rapid workflow . . An aptitude for learning, organization skills and the ability to follow systems and procedures . . A time-management mindset, along with planning, and prioritization skills. . The ability to manage competing priorities in a fast-paced environment. . The ability to work independently as well as part of a team . . The ability to express empathy with injured and/or disabled people . . Deductive reasoning and think outside the box for creative solutions. . Independent thinking & problem-solving experience. . A bachelor’s degree, Associate's/Certification, or equivalent professional experience. . A customer service mindset. . Company Location: United States.