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Virtual Travel Concierge - Trilingual Speaker in Malaysia at Ten Group. 🌏 Join Our APAC Team as a Mandarin & Cantonese-Speaking . Virtual Travel Consultant. – Based in . Malaysia. (Remote Work Available). Are you passionate about luxury travel and delivering unforgettable customer experiences?. Would you like to . work from home. , grow your . career in a global company. , and be part of a . customer-first culture. ?. If so, Ten Group is looking for someone just like you!. ✨ About the Role. As a . Virtual Travel Consultant. , you will deliver exceptional and personalized travel services to our high-value global members — all from the comfort of your home in Malaysia.. You'll join a . multinational, tech-enabled concierge company. that values creativity, expertise, and dedication to service. We work with top-tier clients, and we want people who are excited to shape unforgettable travel experiences.. 🧭 What You’ll Be Doing. . Handle complex leisure travel requests across flights, hotels, cruises, and more . . Specialize in scheduled, no-frills, and chartered flight-only bookings — with a strong focus on . first and business class. . . Offer tailor-made recommendations and solutions, ensuring high satisfaction and repeat usage . . Use . Amadeus GDS. (or similar) to manage and book travel itineraries . . Collaborate virtually with a global team and share knowledge to enhance service delivery . . 🌱 What’s in It for You?. ✅ . Remote Work Flexibility. – Enjoy the freedom and comfort of working from your home in Malaysia. ✅ . Career Growth Opportunities. – We promote internally and support your personal and professional development. ✅ . Multinational Culture. – Work with over 1,300 colleagues from 20+ global offices. ✅ . Customer-Focused Environment. – Be part of a team dedicated to truly delighting our members. ✅ . Certified B Corp. – Join a purpose-driven company that values sustainability, inclusion, and positive global impact. 👤 What You Bring. . Fluency in . Mandarin. , . Cantonese. , and . English. . . A proven passion for travel and helping others plan memorable trips . . Strong GDS (ideally . Amadeus. ) and booking system experience . . Excellent customer service skills and a solution-oriented mindset . . The ability to thrive in a . fast-paced, remote, team-based setting. . . 🌟 Who We Are. Ten Group. is the global leader in lifestyle and travel concierge services. With 20+ offices and over 1,300 employees worldwide, we serve more than 2 million high-net-worth members with extraordinary experiences. We combine . technology, insider expertise, and human connection. to deliver the very best in travel, dining, entertainment, and luxury retail.. As a . Certified B Corporation. , we’re proud to make a positive impact on both our clients and the world.. 🔗 Want to learn more about who we are and what we do? [Watch our short video here.]. If you’re ready to take your travel career to the next level with a flexible, forward-thinking, and global company — . apply now and start your journey with Ten. .. #Remote Work. #Career Growth. #Multinational Environment. #Customer-focused culture. The ideal candidate will have:. Proven Industry Experience:. . Expertise in dedicated cruise ship sales within a travel agency, tour operator, or concierge business.. . Hands-on experience as a Cruise Specialist within a travel agency (preferred).. . Demonstrated success in flight sales, including working with complex itineraries and multi-sector routes, ideally using . Amadeus. or similar GDS systems.. . Destination Knowledge & Passion:. . A deep enthusiasm for a wide variety of leisure and city destinations.. . A strong track record of creating bespoke luxury holidays for high-net-worth clients.. . Customer-Centric Approach:. . Dedication to delivering exceptional customer satisfaction, with a willingness to go above and beyond to meet client needs.. . The ability to act with tact, diplomacy, and problem-solving finesse in all interactions.. . Skills & Competencies:. . Superb attention to detail, even under pressure.. . Ability to multitask and manage several projects simultaneously in a dynamic, fast-paced environment.. . Self-motivation, initiative, and drive to excel in the role.. . Exceptional verbal and interpersonal communication skills, maintaining a calm and professional demeanor at all times.. . Strong team player with excellent interpersonal and communication abilities.. . Languages:. Fluency in . English. , . Mandarin. , and . Cantonese. , both written and spoken.. Additional Attributes:. . Adaptability to change and evolving environments.. . Ability to work independently while demonstrating accountability.. . Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-22:00pm local time, Monday to Sunday, including Public Holidays. Guidelines for Home Office :. . Located anywhere in Malaysia. . A secure home office at your confirmed address, free from background noise or other distractions. . Internet service must meet minimum requirements and minimum speed check must be completed. . Company Location: Malaysia.