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German Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is pleased to offer an exciting opportunity for a German Speaking Support Specialist to join our Online Travel Agency team. In this important role, you will be the main point of contact for our German-speaking clients, providing exceptional support and assistance with their travel inquiries and bookings. Your responsibilities will include addressing customer questions about travel options, resolving any issues, and guiding clients through our online booking platform. If you have a passion for helping others and a strong dedication to excellent customer service, we encourage you to apply!. Responsibilities. . Provide outstanding support to German-speaking clients via phone, email, and live chat.. . Assist customers with inquiries related to travel bookings, itineraries, and travel services.. . Effectively resolve client issues, ensuring high levels of satisfaction.. . Guide clients through our online booking platform and assist with any technical questions.. . Document and track customer interactions and feedback for continuous improvement.. . Collaborate with internal teams to escalate and resolve complex issues when necessary.. . Stay informed about travel industry trends and company offerings to provide accurate and relevant information to clients.. . . Fluency in German and English, both written and spoken.. . Experience in customer support or service roles, ideally within the travel industry.. . Strong communication skills with a focus on effectively resolving client inquiries.. . Able to work both independently and collaboratively within a team.. . Comfortable utilizing technology and navigating online booking systems.. . Detail-oriented with strong organizational skills.. . A genuine passion for travel and a desire to assist clients in their travel planning.. . Flexibility to work varied hours, including weekends and holidays as needed.. . Company Location: Bulgaria.