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Senior Customer Success Manager (Remote - UK) at Jobgether. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.. One of our companies is currently looking for a . Senior Customer Success Manager. in the . UK. .. In this role, you will be responsible for managing and enhancing the customer journey from onboarding to renewal. You’ll work closely with clients to ensure successful implementation and optimal product usage, while identifying opportunities for growth and improved satisfaction. As the voice of the customer within the company, you’ll gather feedback, troubleshoot challenges, and act as a key advisor on product functionality. This position plays a critical role in driving retention, expansion, and long-term customer success.. Accountabilities:. ·         Lead onboarding and implementation processes, including network and license setup. ·         Act as a trusted advisor, helping customers understand and adopt product features. ·         Use Gainsight to maintain a 360-degree view of customer activity and health. ·         Collaborate with internal teams to ensure smooth transitions from pre-sales to post-sales. ·         Identify and address barriers to adoption, ensuring a seamless customer experience. ·         Manage customer feedback loops and advocate for feature enhancements. ·         Support renewals and expansion opportunities through proactive engagement. ·         Serve as the primary point of contact for issue resolution and customer advocacy. ·         Proven experience in a customer-facing role, ideally in a technical environment. ·         Strong verbal and written communication skills. ·         Ability to explain complex product features to both technical and non-technical users. ·         Experience with Salesforce CRM and Gainsight is a strong plus. ·         Familiarity with the Digital Forensics and Incident Response (DFIR) field is preferred. ·         Relevant certifications (CFCE, GCIHA, MCFE, etc.) are an advantage. ·         Strong organizational skills with the ability to manage multiple priorities. ·         Understanding of network architecture (e.g., CCNA or similar certification). ·         Flexibility to travel and work extra hours as needed. Company Location: United Kingdom.