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Spanish Speaking Customer Service Agent For Technology Company at Mercier Consultancy Europe. Mercier Consultancy. is excited to announce an opening for a Spanish Speaking Customer Service Agent to join our team for a leading technology company! In this vital role, you will provide exceptional customer support to our Spanish-speaking clients, addressing inquiries related to technology products and services. Your focus will be on ensuring customer satisfaction by delivering accurate information and resolving issues effectively. If you are tech-savvy and have a passion for helping others, we would love to have you on board!. Responsibilities. . Handle customer inquiries in Spanish via phone, email, and chat regarding technology products and services.. . Provide detailed information about product features, troubleshooting, and service options.. . Assist customers with account management and address any technical issues they encounter.. . Document customer interactions and feedback accurately in our systems.. . Collaborate with technical teams to ensure efficient problem resolution.. . Stay updated on the latest technology trends and product developments to provide informed support.. . Gather insights from customer interactions to help improve service delivery.. . . Fluency in Spanish and English, both spoken and written.. . Previous experience in customer service, preferably in the technology sector.. . Strong communication skills and an ability to convey technical information clearly.. . Proven problem-solving skills with a focus on customer satisfaction.. . Familiarity with technology products and customer service software.. . A proactive and positive approach to customer interactions.. . Ability to work both independently and collaboratively in a fast-paced environment.. . Company Location: Greece.