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Spanish Speaking Airline Customer Service Agent at Patrique Mercier Recruitment By Ierotheos. Patrique Mercier Recruitment is thrilled to present an opportunity for a Spanish Speaking Airline Customer Service Agent. In this role, you will be responsible for providing exceptional support to Spanish-speaking airline customers, assisting them with their travel inquiries, booking changes, and resolving issues related to their travel experience. Your role is vital in ensuring that customers receive the highest standard of service during their interactions with the airline. If you have a passion for travel and customer service, we encourage you to apply!. Responsibilities. . Provide outstanding customer service to Spanish-speaking clients through various channels (phone, email, chat).. . Assist customers with inquiries regarding flight bookings, cancellations, changes, and baggage policies.. . Effectively manage customer complaints and resolve issues promptly to ensure customer satisfaction.. . Accurately document customer interactions in the CRM system for efficient follow-up and tracking.. . Stay informed about airline policies, promotions, and services to offer accurate information to customers.. . Build strong relationships with customers, offering personalized service and support during their travel journey.. . . Fluency in Spanish and English; additional language skills are a plus.. . Prior experience in customer service, preferably within the airline or travel industry.. . Strong communication and active listening skills.. . Familiarity with CRM systems and standard office software.. . Ability to work well under pressure in a fast-paced environment.. . A passion for travel and a commitment to providing excellent customer service.. . Company Location: Greece.