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Dutch Speaking Customer Service Agent For Microsoft - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce an exceptional opportunity for a Dutch Speaking Customer Service Agent to join our team supporting Microsoft. This role allows you to work in the vibrant setting of Greece, where you will assist Dutch-speaking customers with their inquiries and provide them with outstanding service.. Responsibilities. . Deliver high-quality support to Dutch-speaking customers via phone, email, and chat, addressing inquiries related to Microsoft products and services.. . Provide users with comprehensive information on product features, troubleshooting tips, and account management.. . Resolve customer complaints effectively and ensure a positive customer experience.. . Accurately document all interactions in the CRM system for tracking and quality assurance purposes.. . Collaborate closely with other teams to provide seamless support and improve service delivery.. . Stay updated on new products, software updates, and company policies to assist customers accurately.. . . Fluency in Dutch (both written and spoken); proficiency in English is an advantage.. . Previous experience in customer service, particularly within the technology or software sector.. . Strong communication skills with an emphasis on customer satisfaction.. . Problem-solving abilities and a knack for troubleshooting technical issues.. . Familiarity with CRM systems and proficiency in general office software.. . Self-motivated and able to work independently in a remote or hybrid work environment.. . Passion for technology and eagerness to learn about Microsoft products and services.. . Company Location: Bulgaria.