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Change Configuration Infrastructure Mgmt Team Lead (ITIL/CCRM/CMDB) at Node.Digital. Change Configuration Infrastructure Mgmt Team Lead (ITIL/CCRM/CMDB) . Locaton: Remote . Preferred: US Citizen. Clearance/Other: Must meet DHS/USCIS background/EOD; comfortable with after‑hours change windows in SBU environments.. Role Summary: Own USCIS Configuration Change & Release Management (CCRM) and CMDB for infrastructure/UC services. Run change governance, ISR processing, and release readiness; modernize with automation (IaC/PaC), CI/CD, and AIOps to increase speed, compliance, and stability. . Key Responsibilities: . • Lead enterprise change governance using ServiceNow ITSM/ITOM/ITBM; require Implementation & Communication Plans and complete VDD/As‑Built/SOPs. . • Lead evolution and maintain digital CMDB and asset baselines/relationships; enforce documentation standards (EIDOCS) and deliver audit/KPI reports. . • Lead evolution of intake/review/assignment (ISR) workflow meeting AQL timeliness; manage change calendar and communications. . • Integrate change/config with automation and DevSecOps—standardized IaC, automated testing, and policy‑as‑code guardrails. . • Establish AIOps‑enabled monitoring of change impacts (blast radius/MTTx), predictive alerting, and self‑healing runbooks; continuous improvement. . • Gate releases for SLA/AQL compliance and lead PIRs/AARs and knowledge article curation. . Required Technology Experience: . • ITIL v3/v4 practices (Change, Configuration, Release); ServiceNow ITSM/ITOM/ITBM and CMDB modeling. . • Toolchain & automation: Git/Jenkins CI/CD; Ansible/Terraform IaC; Sonatype; policy‑as‑code. . • AIOps/predictive ops for event correlation, anomaly detection, and automated remediation. . Preferred Experience: . • 8–10+ years leading enterprise change/config across hybrid infrastructure. . • Proven implementation of automated change controls and compliance pipelines. . • Familiarity with USCIS/EIOSS processes (ISR flows, AQL/SLA reporting, EIDOCS). . • 2-5 years of DHS Change Management experience is preferred with practical knowledge and application of the DHS 4300A . Certifications (preferred): Preferred: ITIL v4 Managing Professional; ServiceNow CIS (ITSM/CMDB); DevOps/IaC credentials (e.g., Terraform, AWS/Azure DevOps). . Company Location: United States.