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Senior Social Media Manager at Keywords Studios. Please note that the position is posted in multiple locations, and the role will be 100% remote.. Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. . We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. . Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥. You can be at the heart of our brand's digital presence - strategically orientated Senior Social Media Manager, experienced in creating and managing high-impact content calendars across several platforms, from ideation to analysis and reporting. Strategy is a key part of this role - we're looking for someone experienced in developing social media strategies, and implementing/assessing them.. If you're excited to make an impact, mentor others, and contribute to a vibrant, positive team culture, we’d love to meet you! 🚀🎮. What are we looking for? Our Senior Social Media Manager has a knack for the following skills:. Communication. . Engage directly with players by responding to comments on different social media platforms. . . Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community. . . Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave. . . Manage client interactions when the CM Lead is on holiday or sick leave. . . Foster and maintain a positive work environment – build engagement, resolve conflicts. . . Analytics. . Create reports to analyze content performance and make recommendations based on findings. . . Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule. . . . Leadership. . Lead the team when it comes to Paid Social Media . . Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects. . . Assist with training and coaching of new and existing Community and Social Media Managers. . . Business. . Develop calendars that include creative ideation and produce relevant and engaging content. . Schedule content to be posted across social channels and write copy for content aligning to brand voice. . . Support campaign planning, audience and trend research and brand building. . . Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed. . . Requirements. ● Minimum of 3 years’ experience in social media in gaming on professional basis, ideally. in a Senior role.. ● Previous experience in managing, mentoring or supporting more junior team members. . ● Excellent written and verbal communication skills in English (native speaker).. ● Passionate about video games and social media.. ● Strong understanding of social media/community management platforms/ channels. (Discord, Twitch, Reddit, Instagram, Facebook...). ● Expertise with social listening and social management best practices.. ● Expertise with paid social media. ● Experience managing or moderating a thriving gaming community.. ● Higher education in marketing, business administration, communication, adult. education, or related fields.. ● Timezone: 9am to 5pm ET (flexible, NA timezones preferred). Company Location: United States.