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CRM Manager at Pion. A little bit about us…. Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. We’re constantly innovating to offer new solutions that satisfy our consumers, drive ROI for our clients, and create an empowering workplace for our employees.. Life at Pion Where People Thrive. At Pion, we’re driven by big ideas and bold thinkers.. Our purpose is clear We make it possible to reward those who shape our world, from Students to Healthcare workers and . more. . That mission demands diverse perspectives and a culture where everyone belongs.. Our people power everything we do from innovation to collaboration. We’re here to break down barriers and build a space where everyone can grow, learn, and thrive—because affordability starts with empowered people.. Check out our . SHARP values. to find out more about our culture.. Research. shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria. . Need any adjustments to support you with your application? Just drop us an email at . [email protected]. .. About the role.. As a result of our incredible success and growth, we are looking for a CRM Manager  to join us.. Responsibilities include . . Build, maintain, and continuously improve global lifecycle communications, from onboarding through to re-engagement.. . Create and oversee a testing roadmap to deliver ongoing month-on-month and year-on-year performance improvements.. . Produce regular reporting and insight to drive further improvements. . Collaborate with Product, Data Engineering, and Analytics teams to identify and implement opportunities to enhance user journeys and outcomes.. . Line-manage and support the development of the CRM Executive.. . A little bit about you.. We’d really like to hear from you, if you have. . Ability to quickly understand and optimise CRM journeys, data, audiences, and objectives within the first month.. . Proven ability to analyse data and deliver clear, actionable reporting.. . Hands-on experience with marketer-focused CRM platforms (e.g., Customer.io, Iterable, Braze, dotDigital, or similar).. . Confident communicator with strong presentation skills.. . Meticulous attention to detail and a commitment to high-quality work.. . Results-driven mindset with a focus on performance outcomes.. . Collaborative team player with a reliable, proactive approach.. . Company Location: United Kingdom.