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Nordic Speaking Customer Service for Hospitality & Tourism industry at Mercier Consultancy MD. Mercier Consultancy MD is delighted to present an opportunity for Nordic Speaking Customer Service Representatives in the Hospitality & Tourism industry. If you have a love for travel and customer service, this position is the perfect match for you. You will play a pivotal role in assisting guests and travelers, ensuring they have an unforgettable experience while providing support and information in Nordic languages.. Key Responsibilities. . Manage customer inquiries related to travel bookings, accommodations, and tourism services via phone, email, and chat in Nordic languages.. . Provide assistance with trip planning, including recommendations for destinations and activities.. . Resolve any customer issues or complaints efficiently to ensure satisfaction.. . Document all customer interactions and maintain accurate records in our CRM system.. . Collaborate with various teams to enhance service delivery and customer experience.. . Stay updated on industry trends and offerings to provide pertinent information to customers.. . . Fluency in at least one Nordic language (e.g., Swedish, Danish, Norwegian, Finnish) is required; knowledge of English is advantageous.. . Experience in customer service, preferably in the hospitality or tourism sector.. . Excellent communication skills with a friendly and approachable demeanor.. . Strong problem-solving capabilities and a customer-focused mindset.. . Ability to handle inquiries in a fast-paced environment while maintaining professionalism.. . Familiarity with booking systems and CRM software is desirable.. . Willingness to work flexible hours, including evenings, weekends, and holidays.. . Company Location: Greece.