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Customer Success Manager (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of . AlgoSec. . We are currently looking for a . Customer Success Manager (Technical). in the . United States. .. In this high-impact, customer-facing role, you will be responsible for driving adoption, satisfaction, and value realization across a portfolio of enterprise clients. Acting as a strategic and technical advisor, you’ll guide customers through successful implementation and expansion of advanced network security solutions. You’ll collaborate cross-functionally with Sales, Product, Engineering, and Technical Services to ensure clients get the most from their investment. This is an exciting opportunity for a customer-obsessed, tech-savvy professional ready to help shape the future of secure application connectivity.. . Accountabilities:. . Drive customer adoption by identifying gaps and building personalized success plans aligned to business goals.. . Track and improve customer health metrics, ensuring long-term satisfaction and minimizing churn risks.. . Lead renewal strategies in partnership with the renewals team, proactively addressing risks and opportunities.. . Identify and qualify upsell and expansion opportunities through value-driven engagement and collaboration with sales.. . Cultivate strong relationships with key customer stakeholders, serving as a trusted strategic advisor.. . Host Executive Business Reviews (EBRs) and maintain consistent, high-value engagement touchpoints.. . Advocate for customer needs internally, sharing insights and feedback across product and engineering teams.. . Contribute to the customer success knowledge base by documenting use cases, success stories, and best practices.. . . 5+ years of experience in Customer Success, Technical Account Management, or similar roles in enterprise software.. . Demonstrated success managing complex enterprise customers, preferably in cybersecurity or systems integration.. . Solid technical understanding of network security, compliance, and risk frameworks, including firewalls and APIs (REST, Java).. . Knowledge of cloud (public/private/hybrid) infrastructure, networking (LAN/WAN), and security tools (IDS/IPS, SDN).. . Strong consulting and project management skills; confident in managing executive-level engagements and escalations.. . Excellent communication skills with a proactive, customer-first mindset.. . Familiarity with tools like Salesforce and Gainsight is a plus.. . Bonus: Technical proficiency in TCP/IP v4, AWS VPC, VRF, routing, firewall policy configuration, and authentication protocols (LDAP, Radius).. . Willingness to travel up to 50% within the United States.. . Company Location: United States.