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Polish Speaking Customer Service Agent - Work in Sofia - Fully Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an incredible opportunity for a Polish Speaking Customer Service Agent to work in Sofia, Bulgaria, with fully paid relocation provided. In this role, you will be instrumental in delivering exceptional service to our Polish-speaking clients, addressing their needs and ensuring their satisfaction with our products and services.. Responsibilities. . Assist Polish-speaking customers through various channels including phone, email, and chat, resolving inquiries and providing support related to our offerings.. . Deliver detailed information about products, services, and account management to enhance customer experience.. . Handle customer complaints and issues with professionalism, aiming to provide effective resolutions.. . Document customer interactions accurately in our CRM system for quality assurance.. . Collaborate with team members and other departments to ensure smooth service delivery and improve customer satisfaction.. . Stay informed about product updates, promotions, and company policies to provide comprehensive support to clients.. . . Fluency in Polish (both written and spoken); proficiency in English is an advantage.. . Experience in customer service or a related field is preferred.. . Strong communication skills and a commitment to customer satisfaction.. . Able to handle challenging situations with patience and professionalism.. . Familiarity with CRM systems and standard office software.. . Self-motivated with the ability to work independently in a team environment.. . Willingness to relocate to Sofia, Bulgaria, with all relocation expenses covered.. . Company Location: Bulgaria.