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Polish Speaking Customer Service Agent - Work In Bulgaria - 1500 Signing Bonus at Mercier Consultancy Group. Mercier Consultancy MD is offering an exciting opportunity for a Polish Speaking Customer Service Agent to work in Bulgaria, with a generous signing bonus of 1500. As a key member of our customer service team, you will provide high-quality support to Polish-speaking clients, ensuring an excellent customer experience.. Responsibilities. . Support Polish-speaking customers via phone, email, and chat, addressing product and service inquiries promptly.. . Provide accurate information, assist with issue resolution, and manage customer complaints professionally.. . Maintain detailed records of customer interactions in the CRM system.. . Collaborate with internal teams to ensure smooth service delivery and customer satisfaction.. . Stay informed about company products, promotions, and industry developments.. . . Fluency in Polish (both written and spoken); proficiency in English is an advantage.. . Prior experience in customer service or related roles is preferred.. . Strong communication skills and a customer-focused attitude.. . Ability to handle challenging situations calmly and effectively.. . Proficiency with CRM software and basic computer applications.. . Self-motivated and capable of working independently.. . Willingness to relocate and work in Bulgaria.. . Company Location: Poland.