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Patient Support Representative - Work from Home at Twoconnect. . ​Respond to and convert enquiries received through various marketing channels (phone, email, forms, etc.).. . Provide information about chiropractic services, addressing any questions or concerns potential patients may have.. . Manage incoming leads, leverage sales skills and follow up in a timely and professional manner.. . Reactivate previous patients through proactive outreach and follow-up campaigns.. . Maintain accurate and up-to-date records of all enquiries and interactions in the lead management system.. . Track and report on lead conversion rates and other relevant metrics.. . Schedule initial consultations and follow-up appointments for new and existing patients. . . Coordinate with chiropractors and other clinic staff to ensure availability and smooth scheduling processes.. . Handle payment transactions for consultations and treatments.. . Provide detailed information about pricing and payment options.. . Deliver excellent customer service, ensuring a positive experience for all patients.. . Address any issues or complaints promptly and professionally, escalating when necessary. . . Other role specific duties as they arise.. . . Bachelor’s degree or certification in Health Sciences, Communications, Business Administration, or a related field.. . Proven experience in a sales support or customer service role, preferably within a medical or healthcare setting.. . Background in the medical field, such as healthcare administration, medical sales, or a similar area.. . Excellent communication and interpersonal skills.. . Strong organizational and time management abilities.. . Proficiency with lead management and CRM software.. . Ability to multitask and prioritize effectively in a busy environment.. . Empathetic, patient-focused attitude with a commitment to delivering high-quality service.. . High level of professionalism, integrity, and respect for patient confidentiality. . Company Location: Philippines.