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Italian Speaking Customer Service for Ride-Sharing Platform - Work in Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to offer an incredible opportunity for Italian Speaking Customer Service Representatives for a leading ride-sharing platform, with an option to work in beautiful Greece. This position is ideal for individuals who are passionate about innovative transportation solutions and providing exceptional customer support. As a representative, you will assist customers in navigating their ride-sharing experiences while communicating effectively in Italian.. Key Responsibilities. . Handle customer inquiries regarding ride-sharing services, app functionality, and related queries via phone, email, and chat in Italian.. . Provide guidance on ride bookings, payment processing, and cancellation policies.. . Assist customers in resolving any service-related issues or complaints efficiently.. . Document all customer interactions accurately in the CRM system for effective follow-up.. . Collaborate with team members to deliver a seamless customer experience and support business objectives.. . Stay informed about company updates and local regulations impacting ride-sharing services in Greece.. . . Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus.. . Previous experience in customer service, preferably in the ride-sharing or transportation industry.. . Strong communication skills and the ability to empathize with customers.. . Excellent problem-solving abilities and a customer-focused approach.. . Ability to manage multiple inquiries in a dynamic, fast-paced environment.. . Familiarity with customer relationship management (CRM) software is desirable.. . Willingness to work flexible hours, including evenings and weekends, based on operational needs.. . Company Location: Bulgaria.