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Healthcare Administrative Assistant (US Healthcare) - EST Hours (Remote) at ISTA Personnel Solutions. ISTA Personnel Solutions South Africa. is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.. We are currently seeking a . highly organized and detail-oriented Remote Administrative Assistant. to support a U.S.-based virtual speech therapy services provider. This role is essential in supporting our clients, therapists, and internal staff to ensure seamless operations. . EXPERIENCE WORKING REMOTELY/VIRTUALLY IS REQUIRED.. PLEASE NOTE:. . . Working Hours: . This role requires you to work . EST hours.  Mon - Fri from 9am to 6pm . EST.  . (15h00 to 24h00 South African time - subject to change in accordance with daylight savings in the United States).. . . . Internet Requirements:. A . fixed fibre line. with a minimum speed of . 25 Mbps (upload & download). and the ability to support a . wired Ethernet connection. is mandatory. . Applicants without a fixed fibre line cannot be considered.. . . . Power Backup:. A . reliable power backup solution. is required to manage . load shedding and power outages. . . Applicants without a power backup cannot be considered.. . . . Work Environment:. . This is a fully remote working role.. . . Key Responsibilities:. . Provide . customer service support. to clients, including scheduling, processing payments, and coordinating insurance documentation. . . Handle . service package sales. in a professional and client-friendly manner. . . Communicate with clients, therapists, and team members via . phone, email, Teams, and SMS. — managing multiple communication channels simultaneously. . . Monitor . productivity and attendance reporting. and escalate issues when needed. . . Support team members with . task tracking, documentation, and administrative duties.. . . Safeguard confidential company and patient data in compliance with . HIPAA. standards.. . . High school diploma or equivalent (. Associate’s or Bachelor’s preferred. ). . . Prior experience as an . Administrative Assistant . working in a . remote setting is required.. . . Proficiency in . Microsoft Office Suite. (Word, Excel, PowerPoint, Outlook). . . Experience working with . Smartsheets. is an added benefit. . Strong . verbal and written communication. skills. . . Excellent . organization, multitasking, and time management. abilities. . . Attention to detail and . problem-solving mindset.. . . Ability to work independently and collaboratively in a . fast-paced, virtual environment.. . . Professional demeanor and strong work ethic.. . Other Requirements (Non-Negotiable). . Experience working . remotely/virtually.. . . Familiarity with . HIPAA/PHI compliance. (healthcare or insurance industry experience preferred).. . If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.