Danish Speaking Remote Support Specialist at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is thrilled to offer a position for a Danish Speaking Remote Support Specialist. This role is perfect for individuals who are adept at providing excellent customer service and technical support to Danish-speaking clients. As a remote support specialist, you will play a vital role in enhancing customer satisfaction by resolving inquiries and technical challenges efficiently.. Responsibilities. . Deliver top-quality support to Danish-speaking customers through remote communication channels, including phone, email, and chat.. . Diagnose and troubleshoot a broad range of technical issues involving software, hardware, and applications.. . Offer precise guidance and solutions to customers while walking them through troubleshooting processes.. . Document all support interactions accurately, maintaining comprehensive records in the support management system.. . Collaborate with technical teams to escalate and resolve complex problems effectively.. . Ensure follow-up with clients to confirm the resolution of their issues and measure satisfaction with the support received.. . Continuously update knowledge on product information and industry trends to provide knowledgeable support.. . . Fluency in Danish and English, with strong communication skills both verbally and in writing.. . Prior experience in customer service or technical support is preferred.. . Exceptional analytical and problem-solving abilities with effective troubleshooting skills.. . A strong focus on customer service and excellent interpersonal skills.. . Experience with remote support tools and customer management systems is advantageous.. . Ability to work independently while managing multiple tasks in a remote environment.. . A passion for technology and a commitment to continued professional development in the tech industry.. . Company Location: Denmark.
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