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Customer Service Associate at MRL Horizons LLC. Job Title: Customer Service Associate (Remote Contractor). . Location:. Remote . . Type:. Contractor (Paid Position). About Us:. We are Mito Red Light - a leading health and wellness company dedicated to helping individuals lead healthier, happier lives. Our mission is to empower people through high-quality products and exceptional customer support. We are looking for a passionate, friendly, and professional individual to join our customer service team as a Remote Customer Service Associate.. Position Overview:. As a Customer Service Associate, you will be the primary point of contact for our customers via phone, email, and chat. You will play a vital role in providing exceptional service and helping our customers have a seamless experience with our products and services. Training will be provided, and we are looking for someone with a positive attitude, excellent communication skills, and the ability to handle customer inquiries in a timely and efficient manner.. Key Responsibilities:. . Answer inbound customer inquiries via phone, email, and chat, ensuring a high level of satisfaction.. . Assist customers with product questions, orders, returns, exchanges, and other service-related issues.. . Resolve customer concerns in a professional, timely, and efficient manner.. . Maintain accurate records of customer interactions and transactions.. . Provide information on company products and services as needed.. . Follow up with customers as required to ensure issues are resolved.. . Collaborate with other team members to ensure a seamless customer experience.. . Stay up-to-date on product offerings, policies, and company promotions.. . If you're passionate about delivering exceptional customer service and want to contribute to the success of a health and wellness company, we would love to hear from you!. To Apply:. Please submit your resume and a brief cover letter explaining why you're a great fit for this role.. Qualifications:. . Fluent in English (written and spoken), with excellent communication skills.. . Previous customer service experience is a plus, but not required (training will be provided).. . Comfortable speaking on the phone and using digital communication tools (email, chat).. . Strong problem-solving skills and the ability to think critically and creatively.. . Self-motivated and able to work independently in a remote environment.. . Reliable internet connection and access to a quiet workspace.. . A passion for health and wellness is a bonus, but not required.. . Experience with Shopify is also a bonus, but not required. . Company Location: Philippines.