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Flemish Speaking Customer Service Agent - Budapest at Mercier Consultancy BG. Mercier Consultancy is excited to announce a position for a Flemish Speaking Customer Service Agent located in Budapest. In this dynamic role, you will be the first point of contact for our Flemish-speaking clients, providing outstanding customer support in addressing their inquiries and resolving any issues they may encounter. Your contribution will be essential in ensuring customer satisfaction and building lasting relationships. If you have a passion for helping others and thrive in a customer-focused environment, we want to hear from you!. Responsibilities. . Assist Flemish-speaking customers via phone, email, and chat with inquiries about our services.. . Provide accurate information regarding accounts, transactions, and our company offerings.. . Resolve customer issues and complaints efficiently to enhance user experience.. . Document all customer interactions and maintain thorough records.. . Collaborate with fellow team members to improve service delivery and operational quality.. . Stay current with product knowledge and service updates to effectively support customers.. . Collect and analyze customer feedback to identify opportunities for enhancement.. . . Fluency in Flemish and English, both spoken and written.. . Previous experience in customer service is highly desirable.. . Excellent communication and interpersonal skills.. . Strong problem-solving abilities and a commitment to customer satisfaction.. . Familiarity with customer service software and digital communication tools.. . Ability to work both independently and as part of a team.. . Professional and friendly demeanor with a focus on customer care.. . Company Location: Hungary.