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Virtual Assistant Success Coordinator at Treantly. We are looking for a proactive and people-oriented . Virtual Assistant Success Coordinator. to ensure our VAs and clients experience smooth onboarding, clear communication, and long-term success.. This role sits at the intersection of client experience, performance management, and operational support. You will serve as the bridge between clients and virtual assistants — ensuring alignment, accountability, and satisfaction on both sides.. This is not just an admin role. It requires strong communication skills, problem-solving ability, and the confidence to manage expectations professionally.. Role Overview. The Virtual Assistant Success Coordinator is responsible for:. Supporting client onboarding and VA onboarding . Monitoring performance and ensuring KPIs are met . Acting as the first escalation point for concerns . Maintaining strong relationships with both clients and VAs . Driving retention and long-term partnership success . You will work closely with the recruitment team, operations team, and leadership to ensure every placement runs smoothly.. Key Responsibilities. 1. Client Onboarding & Experience. Facilitate onboarding calls with new clients and VAs . Ensure role expectations, KPIs, and communication standards are clearly defined . Document workflows, expectations, and performance benchmarks . Conduct regular client check-ins (30/60/90 day reviews) . 2. VA Performance Support. Monitor attendance, productivity, and KPI compliance . Review time tracking and performance reports . Identify early warning signs (engagement, performance dips, communication gaps) . Provide structured feedback and coaching support when needed . 3. Escalations & Conflict Resolution. Serve as first point of contact for client or VA concerns . Mediate misunderstandings professionally and neutrally . Implement improvement plans when necessary . Escalate critical issues to leadership when required . 4. Retention & Engagement. Ensure VAs feel supported and aligned with client expectations . Maintain regular check-ins with assigned VAs . Gather client feedback to improve service quality . Support contract renewals and long-term placements . 5. Documentation & Reporting. Maintain organized records of all client interactions . Track KPIs, satisfaction scores, and retention metrics . Provide weekly summary updates to management . Work Hours:. Full-time, Eastern Standard Time business hours, Remote. Pay:.  $5/hr, DOE. Must-Have Qualifications. 3+ years experience in client success, account management, HR, or operations . Experience working with remote teams or virtual assistants . Strong written and verbal English communication skills . Excellent conflict resolution and problem-solving ability . High attention to detail and documentation accuracy . Comfortable handling difficult conversations professionally . Proficient in CRM systems, Google Workspace, Slack, and time-tracking tools. Preferred Qualifications. Experience in an outsourcing or staffing company . Familiarity with KPI tracking and performance reviews . Experience onboarding clients in a service-based business . Background in HR, operations, or customer success. Key Traits for Success. Calm under pressure . Assertive but diplomatic . Organized and structured . Proactive (does not wait for issues to escalate) . Relationship-driven. What Success Looks Like in This Role. Smooth onboarding experiences . Minimal client complaints . High VA retention rates . Clear documentation and accountability . Strong long-term client relationships . Company Location: Philippines.