We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Group Account Director at Walter. Job Overview. Assumes responsibility for an account portfolio, senior/executive client relationships, and contribution as an agency leader within an agency.. Competency. Client Relationship & Influence:. • Comprehensive expertise of industry trends/best practices with application to multiple clients' businesses. • Trusted business advisor to C-Suite / Executives. • Internal client expert (objectives, needs, business health, SWOT, internal politics). • Respected by clients as an industry expert and a business-level point of escalation for swift resolution of conflicts. • Persuades clients towards the right business decision. Financial & SOW Management:. • Builds, recommends, and negotiates SOWs and retainer models. • Oversees portfolio profitability. • Oversees large, complex accounts with minimal oversight. Industry Knowledge & Business Growth:. • Applies industry expertise across multiple clients. • Accountable for organic growth within the portfolio. • Expected to identify and deploy key team members to act as Trusted Advisors who can uncover opportunities and cultivate additional business. • Manages critical business issues. Leadership & Team Management:. • Produces real-time perspective and proactively preserves clients' satisfaction at all times. • Is forward-thinking: anticipates the impact of internal decisions (i.e. resourcing) and navigates accordingly; and anticipates both internal and external issues/roadblocks and implements solutions. • Sets team expectations that everyone is accountable for. • Establishes high-performing teams. • Knows when to lean in vs pull back. • Inspires cross-functional team. Execution & Problem-Solving:. • Leads by setting an example of professionalism, work ethic, and honesty. • Sets the tone for the account and for team collaboration. • Decides when/who to integrate into the cross-agency team. • Sets expectations for the team on key deliverables, client needs, scope requirements, and overall team behavior. • Strong sense of urgency, coupled with grace. • Manages up with informed, choiceful communications that share high-level knowledge of the accounts, business performance, clients, team morale, resourcing, and work. Communication Skills:. • Shares knowledge with agency, client, and industry. • Able to drive broader agency decisions. • Demonstrates sound judgement in all facets of communication across all levels. • Observes, interprets, and anticipates others’ concerns and feelings, and communicates this awareness empathetically to others. • Exercises discretion in what is discussed and how manages interpersonal relationships. • Ability to resolve conflict in a calm and neutral manner. • Ability to hear what isn't being said, and then guide the team accordingly. Industry Background:. Agency background: Advertising, In-house agency, Marketing Agency. Company Location: United States.