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Polish Speaking Travel Support Advisor - Work In Sofia - Paid Relocation at Mercier Consultancy MD. Join Mercier Consultancy MD as a Polish Speaking Travel Support Advisor in Sofia, Bulgaria, and enjoy a paid relocation! We are looking for dedicated individuals with a passion for travel and customer service. In this role, you will be the primary point of contact for our Polish-speaking clients, helping them navigate their travel needs and ensuring an exceptional customer experience.. Key Responsibilities. . Assist Polish-speaking clients with travel inquiries through various communication channels, including phone, email, and chat.. . Manage bookings, modifications, and cancellations efficiently while maintaining high accuracy.. . Provide tailored travel recommendations that align with client preferences and desires.. . Address and resolve customer complaints effectively to ensure satisfaction.. . Document and keep records of client interactions and support requests within our CRM system.. . Keep up-to-date with travel industry trends and company services to provide informed advice to clients.. . . Fluency in Polish (both written and spoken) is essential; English proficiency is a plus.. . Prior experience in customer service or travel support is highly desirable.. . Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.. . Capability to handle multiple tasks and inquiries in a fast-paced environment.. . Familiarity with CRM systems and travel booking platforms is advantageous.. . Willing to relocate to Sofia, Bulgaria, with all relocation expenses covered.. . A friendly, approachable demeanor with a strong desire to assist clients with their travel journeys.. . Company Location: Bulgaria.