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Italian Speaking Customer Service for Healthcare industry at Mercier Consultancy MD. At Mercier Consultancy MD, we are thrilled to invite applications for the position of Italian Speaking Customer Service Representatives in the healthcare industry! If you're a friendly and dedicated individual who loves helping others, this is the perfect opportunity for you. In this role, you will assist patients and healthcare providers with their inquiries, ensuring they receive the support and information they need in a warm and welcoming manner.. Key Responsibilities. . Provide excellent customer service by answering inquiries regarding healthcare services, insurance options, and patient support through phone, email, and chat in Italian.. . Assist patients in navigating the healthcare system, including appointment scheduling and understanding treatment processes.. . Resolve customer concerns promptly and empathetically, ensuring a positive experience.. . Document customer interactions accurately in the system for future reference.. . Collaborate with healthcare professionals and administrative teams to enhance service delivery.. . Stay updated on healthcare policies and services to provide accurate and helpful information.. . . Fluency in Italian (both oral and written) is essential; knowledge of English is a plus.. . Previous experience in customer service, particularly in the healthcare sector, is preferred.. . Outstanding communication skills with a friendly and empathetic approach.. . Strong problem-solving abilities and attention to detail.. . Ability to handle sensitive situations with care and professionalism.. . Proficiency in using computer systems and CRM software.. . Flexibility to work various shifts, including evenings and weekends.. . Company Location: Greece.