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Swedish Speaking Customer Support for Food Delivery Service Department at Mercier Consultancy Europe. Mercier Consultancy Bulgaria is delighted to announce a vacancy for a Swedish Speaking Customer Support Agent in our Food Delivery Service Department. In this vital role, you will be the primary point of contact for our Swedish-speaking customers, offering exceptional support and assistance related to our food delivery services. Your fluency in Swedish will play a crucial role in providing a seamless and satisfactory experience for our clients. If you are passionate about food, customer service, and enjoy helping others, we would love to welcome you to our team!. Responsibilities. . Respond to customer inquiries via phone, email, and chat in Swedish, addressing concerns and providing information.. . Assist customers with order placement, delivery tracking, and menu options.. . Resolve issues related to orders, payments, and account management efficiently.. . Document customer interactions accurately for reference and quality assurance.. . Collaborate with delivery teams and other departments to enhance customer satisfaction.. . Stay updated on menu offerings, specials, and promotional campaigns.. . Encourage customer feedback to help improve our services and offerings.. . . Fluency in Swedish and English, both written and spoken, is required.. . Experience in customer support, especially within food service or delivery sectors, is preferred.. . Strong communication skills and a commitment to delivering excellent service.. . Able to manage customer complaints with professionalism and empathy.. . Proficiency in using customer service software and communication platforms.. . Team-oriented with the ability to multitask in a dynamic environment.. . Willingness to work flexible hours, including evenings and weekends, as necessary.. . Company Location: Greece.