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French Speaking Customer Support Jobs - Work In Sofia at Mercier Consultancy MD. Mercier Consultancy MD is seeking passionate and motivated individuals to join our team as French Speaking Customer Support Representatives in Sofia. This role offers an exciting opportunity for candidates who are fluent in French and are looking to contribute to a vibrant work environment while providing excellent customer service. As a key member of our support team, you will assist our French-speaking clients and ensure they receive the highest level of support.. Responsibilities. Engage with customers in French to address inquiries and provide information about our products and services.. Resolve customer issues through effective troubleshooting and follow-up procedures.. Document customer interactions and ensure a high level of accuracy in record-keeping.. Collaborate with internal teams to enhance the overall customer experience.. Stay updated on product knowledge and service offerings to provide informed support.. Contribute to team projects and initiatives aimed at improving customer satisfaction.. Fluent in French (written and verbal); English proficiency is an asset.. Experience in customer support or a related field preferred.. Strong problem-solving skills and a customer-centric approach.. Excellent communication skills with an ability to empathize with customers.. Comfortable using customer support software and handling multiple inquiries.. Positive attitude and the desire to continuously learn and develop.. Ability to work well in a team-oriented environment.. Company Location: Malta.