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Customer Success Manager (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of Lokalise. We are currently looking for a Customer Success Manager in United States.. Join a fast-growing remote-first SaaS company that helps businesses scale globally by delivering localized content quickly and efficiently. As a Customer Success Manager, you will be at the forefront of helping clients maximize value from a powerful localization platform. This role involves onboarding, account management, and strategic guidance to drive adoption and long-term growth. You’ll work with a diverse portfolio of enterprise and mid-market customers, delivering tailored support and identifying opportunities for expansion, all while contributing to an inclusive and collaborative environment.. . Accountabilities:. . Own and manage the customer onboarding process, ensuring a seamless transition and value realization within the first 1–3 months.. . Oversee a portfolio of 50–200+ accounts, balancing enterprise and mid-market clients using automation and data to provide scalable, high-quality support.. . Understand customer goals and localization workflows to position the platform as a long-term strategic partner.. . Drive adoption through training, onboarding new teams, and highlighting new product features while acting as a technical advisor.. . Monitor customer health and usage metrics to proactively identify churn risks and expansion opportunities.. . Collaborate with Sales, Marketing, Product, and Support teams to ensure a unified customer experience.. . Create and manage customer success plans that connect customer needs with platform capabilities.. . Advocate for customer needs internally by sharing insights to influence product and service improvements.. . . 2+ years of experience in Customer Success or similar client-facing roles, ideally within a SaaS environment.. . Proven ability to manage and support a high-volume customer portfolio (70–200+ accounts).. . Familiarity with localization tools, workflows, or experience in the localization industry.. . Excellent communication skills in English, both verbal and written.. . Skilled at simplifying technical concepts for a non-technical audience.. . Experience using data and metrics to guide decision-making and prioritize customer needs.. . Comfortable working independently while collaborating cross-functionally.. . Familiarity with customer success platforms and processes for retention, engagement, and growth.. . Preferred:. . Background in sales or experience with technical SaaS products.. . Proficiency in an additional language (e.g., Spanish, French, German).. . Experience with BI tools such as Metabase.. . Strong organizational and prioritization abilities in fast-paced settings.. . Company Location: United States.