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Virtual Medical Receptionist - Med Spa (Athena, Stripe, RingCentral) at Staffing for Doctors. Role Overview. We are seeking a highly organized and proactive . Virtual Medical Receptionist / Patient Care Coordinator. with experience in both . medical and aesthetic environments. . This role requires a strong understanding of . insurance limitations, med spa services in the US, and patient-facing coordination. .. You will support two providers remotely while delivering a . high-touch, concierge-style patient experience. from first contact through appointment completion.. Key Responsibilities. Patient Coordination & Front Desk. Manage inbound calls (10–15 calls/hour) via RingCentral and Clara . Respond to voicemail-to-text messages promptly and professionally . Schedule, confirm, and reschedule appointments . Provide concierge-level patient support and communication . Insurance & Registration. Verify insurance eligibility (limited to 3 accepted plans) . Clearly explain coverage limitations vs. self-pay services . Complete patient registration and intake prior to arrival . Ensure all patient data is accurate in Athena Health . Telehealth Support. Coordinate telehealth visits for 2 providers (PA & MD) . Perform initial triage and route patients appropriately . Ensure patients are prepared prior to appointments . Med Spa Knowledge. Understand aesthetic vs. medical services . Educate patients on services, pricing expectations, and limitations . Handle sensitive conversations around non-covered procedures . Systems & Tools. Athena Health (EHR) . RingCentral (phone system) . Stripe (payments) . Clara (call routing & voicemail-to-text) . Qualifications. Proven experience in . medical reception, patient coordination, or medical VA. . Strong knowledge of . insurance verification and eligibility. . Experience in . med spa, dermatology, or aesthetics (highly preferred). . Familiarity with . Athena Health or similar EHR systems. . Excellent communication and multitasking skills . Ability to handle . high call volume efficiently. . What We’re Looking For. Proactive and solution-oriented . Detail-oriented with strong follow-through . Confident handling both . insured and self-pay patients. . Able to balance speed with a . high-quality patient experience. . Company Location: Philippines.