French Speaking Customer Service for Online Bank - Work In Greece at Mercier Consultancy. Mercier Consultancy is thrilled to offer an exciting opportunity for a French Speaking Customer Service Representative for an Online Bank, based in Greece. In this critical role, you will provide exceptional support to our French-speaking clients, assisting them with inquiries related to their banking needs in a digital environment.. Your fluency in French will be essential in helping customers navigate online banking services, address any issues they may encounter, and ensure they receive a seamless banking experience. As part of a dedicated team, you will play a vital role in fostering customer satisfaction and trust in our online banking solutions.. Responsibilities. . Provide high-quality customer service in French through phone, email, and chat regarding online banking inquiries. . Assist customers with account management, transaction inquiries, and banking services. . Resolve customer issues and concerns efficiently and professionally. . Document all interactions and resolutions accurately in our CRM system. . Collaborate with internal teams to ensure timely and effective issue resolution. . Gather customer feedback to help improve our service offerings. . Stay updated on the latest banking policies, product offerings, and regulatory changes. . . Fluency in French and English, with excellent verbal and written communication skills. . Strong customer service orientation and a proactive approach to problem-solving. . Prior experience in customer service, especially in banking or finance, is preferred. . Able to manage multiple inquiries simultaneously in a fast-paced environment. . Detail-oriented with strong organizational skills. . Passionate about providing exceptional service and helping customers with their banking needs. . Familiarity with customer support software and CRM systems is an advantage. . Company Location: Bulgaria.
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