Implementation Manager (Customer Onboarding) at Whip Around

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Implementation Manager (Customer Onboarding) at Whip Around. Who is Whip Around?. Whip Around is a growing SaaS scale up and emerging leader in the fleet technology arena. With offices across the United States and New Zealand, our product helps fleet operators easily manage the maintenance and inspections of their vehicles. Taking the industry through a digital transformation, Whip Around is quickly becoming the software platform of choice for business owners, fleet managers and drivers.. Team culture is at the heart of our success, with personal improvement being just as important as company outcomes. We now boast a senior leadership team with experience from numerous successful global businesses and continue to double down on our vision to bring simplicity and efficiency to fleet management and compliance.. What success will look like:. As an Implementation Manager you’ll be the first point of contact for a customer post-sales and will help welcome our customers to Whip Around. You will be the customer’s partner in setting up their account, customizing the product for their needs, and training Whip Around users within their company. You will act as a consultant in rolling Whip Around out to their employees and will drive adoption of the product. .  . Key Responsibilities. . Serve as the primary point of contact for customers during the onboarding process, managing expectations and providing guidance during each stage.. . Coordinate and facilitate training sessions to educate customers on best use cases. . Deliver exceptional customer service through various channels, including phone, Zoom, and email. . Conduct thorough needs assessment and product demonstrations to understand our customer’s unique needs and customize their training experience. . Communicate training materials in a clear and understandable manner, ensuring customer satisfaction and confidence.. . Collaborate with cross-functional teams during the customer onboarding journey from sales to our customer success team.. . Document and track customer interactions, milestones and all communications. . . Stay current on product knowledge and updates to provide accurate and up-to-date information to customers.. . . What you’ll bring to the role:. . Ownership mentality: you are the CEO of your accounts. . A curious personality, with a drive to solve problems. . The ability to shift gears and meet our customers at their ability level and offer guidance for best practices with our product. . Proven track record of successfully managing customer onboarding projects and customer satisfaction. . An open mind to self-improvement through feedback and coaching. . Excellent written and verbal communication skills. . Required: . . . intermediate+ Excel skills. . Live teaching or training experience- whether you have taught students, customers, or other employees!. . . Preferred, but not required: . . . Salesforce experience. . SaaS experience. . Understanding of/experience within the Transportation sector (fleet, trucking, etc.) . . . Company Location: United States.