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Senior Business Development Manager at Keywords Studios. Since . 1998. , we've been on a mission to . reshape. how players . interact . with their . favorite games. , growing into a global team of over . 12,000 professionals. spread across . 70+ studios in 26 countries. . We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - . Player Engagement . - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides . technical support, community management, and trust & safety services. for a wide range of AAA and Indie studios in the gaming industry. . Join us in our mission to build engaging player communities and offer outstanding experiences!. 🎮🔥. . Role overview. We are looking for a dynamic, tech-savvy Senior Business Development Manager to lead the expansion of our Player Engagement services across the EMEA region. This role is perfect for a strategic sales leader with a proven track record in SaaS, customer experience solutions, and AI-driven technologies. You will collaborate closely with cross-functional teams to drive adoption of our support services, empowering clients to enhance and scale their player experience.. Take the next step in your business development career and help shape the future of player experience with the Keywords Studios team! . The position is open for various locations across Europe, including Poland, Romania, Spain, and the UK.. What are we looking for? Our Business Development Manager has a knack for the following skills:. Leadership. . Lead complex, consultative sales cycles by identifying client challenges and aligning our solutions to deliver measurable, long-term impact. . Develop and execute go-to-market strategies for emerging technologies and services, with a focus on high-growth gaming and digital entertainment clients. . Collaborate closely with Solutions Architects, product teams and other central functions to design tailored offerings that seamlessly integrate human support, AI, and automation. . . Analytics. Leverage data-driven insights to accurately forecast pipeline, monitor key performance indicators (KPIs), and continuously optimize sales performance and operational efficiency. . Communication. . Build and nurture trusted relationships with senior stakeholders, serving as a strategic advisor on player support, customer experience, and community engagement innovation. . Represent Keywords Studios at industry events, conferences, and client meetings, showcasing our capabilities and generating qualified business opportunities. . . Business. Drive new business growth across the Player Engagement portfolio, including AI-powered support platforms, automation tools, community management, player safety, and related technology services. You'd be a great fit for this role if you have:. . 5+ years of experience in B2B sales, with a strong track record in SaaS, customer experience (CX), or gaming technology sectors. . Demonstrated success in selling complex, high-value solutions involving AI, automation, or customer support platforms to senior stakeholders. . Proven experience selling player support services, community management, player safety, and related technology platforms, ideally within the gaming industry or adjacent sectors. . Strong background in managing and growing commercial client relationships, acting as a strategic partner to key accounts. . Deep familiarity with CRM systems, ticketing platforms, and AI-driven support technologies, including chatbots, NLP, and predictive analytics. . Experience collaborating with solutions architecture teams to position integrated service offerings that deliver measurable business impact. . Solid understanding of customer experience, player support, and community engagement strategies within digital entertainment or tech environments. . Ability to work cross-functionally with central teams to drive divisional growth and support organizational objectives. . Exceptional communication, negotiation, and relationship-building skills, with proven ability to influence senior decision-makers. . Experience operating within remote, cross-functional, and high-growth environments, with the ability to thrive in fast-paced, evolving markets. . Company Location: Serbia.