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Customer Success Executive - RegTech & IDV Solutions at HR Force International. We are looking for a . Customer Success Representative. with hands-on experience in . RegTech and Identity Verification (IDV). solutions to join our team at . Programmers Force. . This role will focus on building strong client relationships, ensuring smooth onboarding, and supporting customers to achieve success with our compliance and fraud-prevention technologies.. The ideal candidate will understand . KYC, AML, KYB, and regulatory compliance workflows. and have experience working with customers in the fintech, banking, or compliance sectors. You will act as a trusted advisor, guiding customers in the effective use of our solutions while ensuring high satisfaction and retention.. Key Responsibilities:. . Serve as the . day-to-day point of contact. for assigned clients. . . Assist in . onboarding and training. clients on RegTech & IDV solutions. . . Monitor customer usage and proactively support adoption of features. . . Handle customer queries, resolve issues, and escalate to technical teams when needed. . . Work closely with . Customer Success Leads/Managers. to execute client success strategies. . . Maintain . customer health metrics. and prepare reports on engagement and satisfaction. . . Collect and relay . customer feedback. to Product & Engineering teams for improvements. . . Support contract renewals and upselling opportunities by ensuring customer satisfaction.. . . . 2–4 years of experience. in Customer Success, Account Management, or Client Support within . RegTech, Compliance, or ID Verification (IDV). . . . Knowledge of . KYC/AML, fraud detection, compliance regulations, and ID verification processes. . . . Strong communication and problem-solving skills with a . customer-first mindset. . . . Experience working with . enterprise or fintech clients. is highly desirable. . . Ability to manage multiple client accounts and maintain relationships effectively. . . Collaborative approach with the ability to work cross-functionally. . . Company Location: United Kingdom.