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Dutch Speaking Helpdesk Agent - Athens, Greece at Patrique Mercier Recruitment JP. Patrique Mercier Recruitment JP is looking for a passionate Dutch Speaking Helpdesk Agent to join our team in Athens, Greece! This exciting opportunity allows you to engage with Dutch-speaking customers, helping them navigate their technical inquiries while experiencing the rich culture and stunning scenery of Athens.. Role Overview. As a Helpdesk Agent, you will play a vital role in providing top-notch support to our clients. Your responsibilities will include addressing questions, resolving technical issues, and ensuring a satisfying customer experience. If you thrive in a dynamic environment and love assisting customers, this role is perfect for you!. Key Responsibilities. . Respond to inquiries from Dutch-speaking customers via phone, email, and chat.. . Troubleshoot and resolve technical issues efficiently while providing thorough guidance.. . Offer product knowledge and educate users on best practices to enhance their experience.. . Maintain accurate records of customer interactions and resolutions in the CRM system.. . Collaborate with team members to escalate complex issues and drive solutions.. . Participate in continuous training to stay updated on new products and industry trends.. . Provide constructive feedback to management on customer experiences and potential improvements.. . . Fluency in Dutch and English, both written and spoken.. . Strong interpersonal and communication skills with a customer-first mindset.. . Previous experience in a customer service or help desk environment is a plus.. . Proficient problem-solving skills and a keen technical sense.. . Able to thrive in a fast-paced environment and manage multiple tasks effectively.. . Enthusiastic, proactive, and willing to learn.. . Desire to be part of a diverse team in a forward-thinking company.. . Company Location: Greece.