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Dutch Speaking Customer Support for Ride-Sharing App Department at Mercier Consultancy Europe. Mercier Consultancy Bulgaria is seeking a Dutch Speaking Customer Support Agent to join our Ride-Sharing App Department. In this dynamic role, you will be the first point of contact for our users, providing exceptional support and assistance related to our ride-sharing services. Your fluency in Dutch will enable you to communicate effectively with our diverse customer base, addressing their inquiries and resolving any issues they may encounter. If you are passionate about technology and enjoy helping others navigate the world of ride-sharing, we would love to have you on our team!. Responsibilities. . Respond to customer inquiries via phone, email, and chat in Dutch regarding ride-sharing services.. . Assist users with account setup, ride requests, and payment issues.. . Resolve customer complaints with professionalism and a focus on customer satisfaction.. . Document interactions accurately for quality assurance and service improvement.. . Collaborate with internal teams to facilitate solutions for complex customer issues.. . Stay updated on app features, promotions, and industry trends to better assist customers.. . Gather user feedback to drive enhancements in the app and service offerings.. . . Fluency in Dutch and English, both written and spoken, is required.. . Experience in customer support, especially within app-based services or ride-sharing, is preferred.. . Strong communication skills and a proactive approach to customer service.. . Ability to troubleshoot issues efficiently and provide effective solutions.. . Familiarity with customer service platforms and mobile applications.. . Team-oriented mindset with a positive attitude and adaptability in fast-paced environments.. . Willingness to work flexible hours, including evenings and weekends, when necessary.. . Company Location: Greece.