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Spanish Speaking Customer Service for Government & Public Sector industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to offer a fulfilling opportunity for Spanish Speaking Customer Service Representatives in the Government & Public Sector industry. This position is perfect for individuals who are passionate about public service and eager to assist citizens with their inquiries. You will act as an essential resource for the public, providing clear and accurate information while demonstrating a strong commitment to service.. Key Responsibilities. . Manage customer inquiries related to government services, programs, and policies via phone, email, and chat in Spanish.. . Provide accurate information and guidance to citizens in a friendly and professional manner.. . Assist in the resolution of issues related to public services and facilitate necessary follow-ups.. . Document all customer interactions and maintain proper records.. . Collaborate with various government departments to ensure effective resolution of inquiries.. . Stay informed about changes in government policies and services to provide up-to-date information.. . . Fluency in Spanish (both oral and written) is required; knowledge of English is beneficial.. . Experience in customer service, preferably in the public sector or government services.. . Strong communication and interpersonal skills, with a focus on customer satisfaction.. . Ability to manage sensitive inquiries with discretion and professionalism.. . Attention to detail and strong organizational skills.. . Ability to work effectively in a dynamic and sometimes high-pressure environment.. . Flexibility to work various shifts as required, including weekends and public holidays.. . Company Location: Greece.