Finnish Speaking Customer Service for Media & Entertainment industry at Mercier Consultancy. Mercier Consultancy is seeking an enthusiastic Finnish Speaking Customer Service Representative to join our Client's Media & Entertainment team. In this exciting Junior role, you will provide exceptional support to our Finnish-speaking customers, helping them navigate our services and resolve any inquiries they may have regarding media products and entertainment offerings.. Your fluency in Finnish will be crucial as you assist clients with service inquiries, account issues, and general support related to their media and entertainment needs. You will play a key role in ensuring customer satisfaction and enhancing their experience with our products.. Responsibilities. . Deliver high-quality customer service in Finnish through phone, email, and chat for media and entertainment inquiries. . Assist customers with account management, subscription inquiries, and content accessibility. . Resolve customer issues and complaints effectively and professionally. . Document all customer interactions and feedback accurately in our CRM system. . Collaborate with internal teams to address complex issues and improve service delivery. . Stay informed about industry trends, new releases, and promotions to provide informed recommendations. . Collect and analyze customer feedback to enhance our offerings and services. . . Fluency in Finnish and English, with strong verbal and written communication skills. . Excellent customer service orientation with a focus on problem-solving. . Previous experience in customer service, particularly in media or entertainment, is preferred. . Able to manage multiple inquiries and prioritize tasks efficiently. . Detail-oriented with strong organizational skills. . Passion for media and entertainment, and a commitment to helping customers. . Familiarity with customer support software and CRM systems is a plus. . Company Location: Greece.
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