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Healthcare Virtual Assistant at Winning Assistants. Job Title:. Healthcare Virtual Assistant (Patient Coordination & Scheduling). Job Code:. KK-EH. Position Type:. Part-time (with opportunity for full-time). Workplace:. Remote. Preferred Candidate Location:. Philippines. Work Days:. Monday–Friday. Work Schedule:. Training Period:. Monday–Thursday: 9:00 AM – 5:00 PM MST (1-hour lunch) . Friday: 11:00 AM – 3:00 PM MST . Regular Schedule:. Monday–Thursday: 9:00 AM – 5:00 PM MST (1-hour lunch) . Friday: 9:00 AM – 1:00 PM MST . About the Company. We are a U.S.-based healthcare practice committed to providing high-quality, patient-focused care. The team values organization, clear communication, and dependable systems that ensure patients receive timely support and a smooth experience.. As a growing practice, we rely on strong administrative support to keep daily operations running efficiently. This role is essential to managing patient communication, scheduling, and overall organization, allowing providers to focus on delivering exceptional care.. Scope of Work & Responsibilities. You will be responsible for supporting the practice in all administrative areas except billing, which is handled by an external billing company.. Core Responsibilities Include:. Answering incoming patient phone calls professionally and promptly. Scheduling patient appointments and managing calendars efficiently. Managing and organizing the provider’s calendar. Sending a detailed schedule every night for the following day. Tracking active patients and auditing charts, including time since last visit. Handling prior authorizations and insurance eligibility checks. Communicating and coordinating with the billing team (no billing tasks required). Maintaining accurate records and ensuring nothing falls through the cracks.. Top 3 Priorities for This Role. 1. Phone Answering & Scheduling. Ensure all patient calls are answered promptly and appointments are scheduled efficiently. This is the top priority of the role.. 2. Calendar Management. Own and organize the provider’s calendar, delivering a clear and detailed daily schedule every evening.. 3. Organization & Reliability. Demonstrate exceptional organization, consistent availability, proactiveness, and dependability—someone who takes initiative and can be trusted to manage responsibilities independently.. Key Qualities, Skills & Work Style. Extremely organized (this is the #1 desired quality). Proactive, self-driven, and resourceful. Able to research, troubleshoot, and solve problems independently. Strong decision-making skills without excessive hand-holding. Clear, professional written and verbal communication. Strong English proficiency with minimal accent for patient-facing calls. Confident and professional phone presence. Reliable, consistent, and responsive during work hours. Comfortable working independently and managing priorities. Technical & Reliability Expectations. Strong technology skills and comfort using digital systems. Ability to work with Spruce (VoIP system). Familitary with Tebra EHR. Reliable internet connection and equipment. Backup Wi-Fi and power solutions are required due to possible disruptions (e.g., typhoons in the Philippines). Experience Requirements. Medical education/degree: Preferably experienced with healthcare/medical practice. Previous virtual assistant experience: Background with international or US-based companies is a plus. Experience with administrative tasks in a clinical setting. No medical degree or license required, but knowledge of insurance processes and prior authorization.. Basic Requirements. Excellent spoken and written English. Relevant work experience. Ability to submit NBI Clearance and/or Local Police Clearance before onboarding (mandatory). Willingness to attend video meetings with the camera on when required. Technical Requirements. Device: Reliable laptop or desktop computer. Internet: High-speed connection (minimum 10 Mbps). Audio: Noise-canceling headset. Video: Webcam for virtual meetings. Workspace: Quiet, professional, distraction-free environment. Additional Application Requirements. Qualified applicants will then be invited to a live interview with one of our Talent Agents. Company Location: Philippines.