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Italian Speaking Customer Service for Airline Reservations Department at Patrique Mercier Recruitment Nordic. Patrique Mercier Recruitment is excited to present a fantastic opportunity for an Italian Speaking Customer Service representative for the Airline Reservations Department. Join our dynamic team focused on connecting customers with their travel needs. In this role, you will assist Italian-speaking clients with reservations, inquiries, and issues related to their flights, ensuring a smooth and pleasant travel experience. If you have a passion for travel and customer service and are eager to work in a fast-paced environment, we would love to hear from you!. Responsibilities. . Provide exceptional customer service to Italian-speaking clients via phone, email, and chat.. . Assist customers with flight reservations, cancellations, and changes to their travel plans.. . Effectively resolve customer complaints and inquiries in a timely manner.. . Educate customers about airline policies, procedures, and available services.. . Document customer interactions and maintain accurate records in the system.. . Collaborate with team members across departments to enhance service quality.. . . Fluency in Italian (both spoken and written) is required.. . Strong communication and interpersonal skills.. . Prior experience in customer service, especially in the travel or airline industry, is preferred.. . Excellent problem-solving skills with a focus on customer satisfaction.. . Ability to work effectively in a fast-paced, team-oriented environment.. . Familiarity with airline reservations systems and travel regulations is a plus.. . Proficient in using digital communication tools and customer relationship management software.. . Company Location: Greece.