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Italian Speaking Customer Service for Healthcare industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to present a unique opportunity for Italian Speaking Customer Service Representatives within the healthcare industry. This role is perfect for individuals who are passionate about providing assistance to patients and healthcare providers, ensuring a smooth experience in navigating healthcare services. As a customer service representative, you will leverage your fluency in Italian to support clients effectively and compassionately.. Key Responsibilities. . Respond to patient and provider inquiries about healthcare services, insurance options, and treatment processes via phone, email, and chat in Italian.. . Assist patients with appointment scheduling, billing questions, and general healthcare information.. . Resolve issues efficiently, providing empathetic support and guidance.. . Accurately document all interactions and maintain detailed records in the system.. . Collaborate with healthcare professionals to provide timely and accurate information to clients.. . Stay updated on healthcare policy changes and service offerings to ensure customers have access to the latest information.. . . Fluency in Italian (both written and spoken) is essential; English proficiency is advantageous.. . Previous experience in customer service, particularly in the healthcare sector, is preferred.. . Strong communication and interpersonal skills, with an emphasis on empathy and understanding.. . Problem-solving capabilities and the ability to handle sensitive situations with care.. . Attention to detail and organizational skills are crucial for maintaining accurate records.. . Proficient in using CRM systems and other computer applications.. . Willingness to work flexible hours, including evenings and weekends if necessary.. . Company Location: Greece.