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Customer Service & Operations Executive at Remote Recruitment. Job Overview:. Join a dynamic UK-based company as a . Customer Service & Operations Executive. , where your ability to support customers and keep operations running smoothly will make a real impact. This remote position is perfect for a proactive individual who thrives on solving problems, managing queries through platforms like Zendesk, and handling day-to-day operational tasks. If you're passionate about delivering exceptional service and streamlining processes, we want to hear from you.. Responsibilities:. . Respond promptly to customer queries via Zendesk or similar helpdesk platforms.. . Troubleshoot customer issues with professionalism and accuracy.. . Escalate complex queries to the appropriate internal teams and follow through to resolution.. . Monitor ticket volumes and help ensure SLA compliance.. . Support daily operations including order management, system updates, reporting, and logistics coordination.. . Maintain internal documentation and customer support procedures.. . Identify process inefficiencies and recommend improvements.. . Collaborate cross-functionally with teams in the UK to ensure smooth service delivery.. . Qualifications and Experience:. . 3–5 years of experience in a customer service or operations-related role.. . Hands-on experience using Zendesk or similar customer service platforms.. . Strong written and verbal communication skills.. . Highly organised with excellent attention to detail.. . Ability to work independently and manage time effectively in a remote setting.. . Comfortable using cloud-based tools (e.g., Google Workspace, CRM systems).. . Access to a reliable internet connection and your own laptop.. . Company Location: South Africa.