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Norwegian Speaking Tier 1 Support Agent at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Norwegian Speaking Tier 1 Support Agent. This role is ideal for individuals who are passionate about customer service and want to make a difference for our Norwegian-speaking clients. As a Tier 1 Support Agent, you will be the first point of contact, providing crucial support and assistance.. Responsibilities. . Respond to customer queries from Norwegian-speaking clients through phone, email, and chat efficiently and courteously.. . Troubleshoot basic technical issues, providing suitable solutions or escalating when necessary.. . Offer clear and accurate information regarding products, services, and company policies.. . Document all customer interactions and resolutions diligently in the support management system.. . Educate customers on product features and provide helpful tips to enhance their experience.. . Work collaboratively with colleagues to boost service quality and improve customer satisfaction.. . Stay informed about company products, updates, and industry trends to provide effective support.. . . Fluency in Norwegian and English, with strong verbal and written communication skills.. . Previous experience in customer service or support roles is preferred.. . Strong problem-solving capabilities with a customer-focused mindset.. . Ability to operate efficiently in a fast-paced environment.. . Familiarity with support ticketing systems and CRM tools is a plus.. . Detail-oriented and capable of multitasking effectively.. . A proactive attitude with a genuine desire to help customers succeed.. . Company Location: Norway.