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Enterprise Customer Success Manager at Steer Health. About Steer Health. Steer Health is redefining how hospitals and health systems engage with their patients—using intelligent, AI-driven automation to supercharge operational efficiency, patient experience, and revenue growth. Our platform integrates seamlessly into existing systems to deliver real value, fast.. We're a small, nimble team backed by ambitious goals and real traction in the market. If you're ready to make a meaningful impact at the intersection of healthcare and technology, we’d love to meet you.. About the Role. We're looking for a seasoned . Enterprise Customer Success Manager. to lead long-term success for our hospital and health system customers. This role is ideal for someone who thrives in high-ownership environments, is deeply familiar with enterprise SaaS in healthcare, and knows how to drive adoption, retention, and expansion in complex organizations.. As the . primary point of contact and owner of the customer relationship. , you’ll partner closely with Sales to ensure seamless post-sale handoffs and collaborate deeply with our Implementation teams to deliver exceptional onboarding experiences. While other teams will support deployment and execution, . you will own the full customer journey post-sales. —ensuring alignment, accountability, and outcomes at every stage.. What You’ll Do. . Serve as the . main point of contact and strategic advisor. for a portfolio of hospital and healthcare system customers. . Own . customer success, retention, and growth. from onboarding through renewal and expansion. . Collaborate with Sales on handoffs to ensure customers are set up for success from day one. . Coordinate with internal Implementation, Product, and Engineering teams to execute smooth onboarding, product rollouts, and ongoing support. . Lead regular check-ins, QBRs, and strategic planning sessions to align product usage with customer goals. . Identify and close . upsell and expansion opportunities. by aligning customer needs with Steer’s value proposition. . Track account health, mitigate risks, and proactively drive retention strategy. . Advocate for customer needs internally to influence roadmap and service improvements. . Contribute to scaling the Customer Success function—processes, playbooks, systems, and best practices. . What We’re Looking For. . 5+ years of experience in . Customer Success, Account Management, or Enterprise Relationship Management. for a SaaS company. . Strong experience working with . healthcare systems, hospitals, and multi-site provider groups. . . Proven track record managing a book of business with . quota accountability. for retention, upsell, and expansion. . Ability to . navigate cross-functional teams internally. to align implementation, product, and support resources around the customer. . Excellent communication skills—confident working with healthcare/hospital stakeholders from operational teams to C-level executives. . High sense of ownership, accountability, and follow-through. . Familiarity with HubSpot, Jira, and more. . Company Location: United States.