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IT Support Specialist at InventYOU AB. We are looking for an . Application Support Specialist. to join our team, supporting the delivery and administration of online platforms and enterprise applications. The role focuses on both functional support and operational excellence in environments related to educational or resource management systems.. This is a great opportunity for professionals with experience in user and content administration, service desk support, and technical documentation, who are passionate about problem-solving and ensuring the reliability of IT services.. Your key responsibilities will be:. . Provide functional and technical support to users of web-based systems. . Manage user access, content structure, and resource configurations in online educational or similar platforms. . Process and resolve incidents and service requests using ticketing systems. . Support content creators and administrators in publishing, updating, and maintaining training materials or user content. . Document solutions, procedures, and workflows for knowledge sharing and compliance purposes. . Draft manuals, guidelines, and SOPs to improve usability and self-service for users. . Ensure data accuracy and system usability by performing configuration checks and front-end testing. . Collaborate with internal teams to troubleshoot issues and implement improvements. . Follow defined processes for change, incident, and problem management. . Assist in reporting and collecting user feedback to improve service quality. . . Bachelor’s degree or equivalent. . Minimum . 1 year of professional experience. in a Call Centre, Help Desk, or Support Team. . Minimum . 2 years of professional experience. in: . . . Web content management in . online educational platforms. or . systems for resource/user/content management. . . Using . learning management systems (LMS). or similar, as . administrator. and/or . content creator. . . . Solid knowledge of . IT concepts and terminology. , troubleshooting and user support. . Hands-on experience with . ticketing systems. for managing cases, incidents, and problems. . Proficient in the . Microsoft Office suite. . . Ability to draft clear and structured . documentation. , manuals, and procedural guidelines. . Strong . problem-solving skills. and user-oriented mindset. . English language skills at . minimum B2 level . . . . EU citizenship. is required. . You will be a great candidate for us if you:. . Have supported business-critical applications and managed content or user administration. . Communicate clearly and effectively across teams and user groups. . Are structured and disciplined in documentation and ticket handling. . Enjoy solving problems and helping users improve their experience with systems. . Understand the value of consistency and follow-through in support environments. . Can work independently and take initiative in identifying process improvements. . Value knowledge sharing and standardization of support practices. . Company Location: Greece.