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Microsoft Support Administrator at Coretek Services. Microsoft Support Administrator. The Microsoft Support Administrator is a valued member of the Coretek NOC team responsible for providing 24x7 Level 2 support for client environments. Coretek is seeking a . Microsoft Support Administrator. to manage and support our clients’ Microsoft-based infrastructure. We are excited to add a detail-oriented, technically skilled, and highly motivated individual with a strong desire to learn and a high level of determination to grow in a fast-paced, collaborative environment. The ideal candidate will be responsible for providing Level 2 technical support to end-users, managing Azure & Microsoft 365 support services, assisting with Entra ID administration and working closely with Coretek and Microsoft engineers on more complex application issues. .  . Responsibilities:. . Provide technical support for Microsoft products including Microsoft Azure, Windows, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Power BI. . . Administer and troubleshoot Microsoft 365 user accounts, licenses and groups. . Manage and support Microsoft Exchange Online, including email flow and mailboxes. . Perform Active Directory administration and troubleshooting such as group policy management . . Respond to support tickets and resolve issues related to Microsoft and Azure environments in a timely fashion to minimize downtime. . Assist in backup, recovery, and security best practices using Microsoft tools. . Escalate and collaborate with Coretek engineers and Microsoft to resolve complex technical issues. . Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement. . Communicate, internally and externally, the status of the tickets directly with clients. . Create and maintain IT knowledgebase articles. . Assist with cross training of other NOC support team members as needed. . . Bachelor’s degree in computer science or information technology, preferred . or. experience working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems. . 2+ years of Microsoft Administration experience. . Strong working knowledge of Microsoft 365 admin center, Exchange online, and Teams. . . Experience with Windows Server, Active Directory, Groups Policy and DNS/DHCP. . Familiarity with Microsoft Endpoint Manager / Intune is a plus. . Knowledge of MFA and Conditional Access support technologies. . Experience with PowerShell scripting is preferred. . Familiarity with remote support and event management tools and IT ticket systems – ServiceNow preferred. . Strong listening, verbal, written, and interpersonal communication skills. . Accuracy and attention to detail when monitoring and maintaining systems. . Ability to work in a fast-paced, 24/7 operational environment. . Adept at communicating with all levels of technical experience. . A strong sense of urgency and the ability to multi-task effectively . . English proficiency. . Required Certifications:. . Microsoft 365 Certified: Modern Desktop Administrator Associate. . Azure Fundamentals: AZ-900. . Company Location: United States.