We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Success Manager (Remote - Massachusetts) at Jobgether. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.. One of our companies is currently looking for a . Customer Success Manager. in . Massachusetts. .. This role is an exciting opportunity for a technically minded professional to partner with enterprise clients and help them achieve success through product lifecycle management solutions. You will work directly with customers to ensure smooth onboarding, drive solution adoption, and consult on best practices for long-term value realization. A strong understanding of engineering or enterprise software—especially PLM—is essential, as you’ll act as a trusted advisor across both business and technical teams. This is a highly collaborative role involving close alignment with internal product, engineering, and sales stakeholders.. Accountabilities:. . Guide customers through onboarding, ensuring strong adoption of the PLM platform.. . Serve as a technical coach, offering insight on performance optimization and product usage.. . Lead issue resolution by managing escalations and Get Well Plans in collaboration with support.. . Support account growth through renewal and upsell initiatives in partnership with sales.. . Coordinate with cross-functional teams to align on customer goals and deliver value.. . Help evolve internal tools, processes, and documentation to enhance customer experience.. . . 3+ years of experience in customer success, technical account management, or consulting within enterprise software.. . Strong technical background with an understanding of complex software solutions.. . Familiarity with CAD software and product development workflows.. . Proven ability to manage customer escalations and drive issue resolution.. . Excellent interpersonal and communication skills, with a customer-first mindset.. . Willingness to travel up to 25% as needed.. . Bonus if you have worked with PLM platforms or have an engineering background.. . Company Location: United States.